Shipping Policy
Last Updated: January 2026
Thank you for shopping with EZPK. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, estimated delivery times, and important information regarding order fulfillment.
1. Order Processing
All orders are subject to product availability and payment verification.
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional periods, or unforeseen circumstances, processing times may be extended.
2. Shipping Locations
EZPK currently ships to customers within Bangladesh, the United Kingdom, and selected international destinations where available.
If shipping is unavailable to your location, you will be notified during checkout or after placing your order.
3. Estimated Delivery Times
Estimated delivery times are provided as a guideline only and are not guaranteed.
- Bangladesh: 2–7 business days
- United Kingdom: 2–5 business days
- International Orders: 7–21 business days
Actual delivery times may vary depending on courier services, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and dimensions
- Selected shipping method
From time to time, EZPK may offer free shipping promotions. Any applicable conditions will be clearly stated during checkout.
5. Order Tracking
Where available, tracking information will be provided once your order has been shipped.
Customers can use the provided tracking details to monitor shipment progress through the courier’s tracking system.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated. EZPK has no control over customs procedures or fees imposed by government authorities.
7. Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
- Courier service disruptions
- Customs inspections
- Weather conditions
- Public holidays
- High order volumes
- Events beyond our reasonable control
EZPK shall not be liable for delivery delays caused by third-party shipping providers or unforeseen circumstances.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
EZPK is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.
9. Lost or Missing Packages
If your package appears lost or has not arrived within the expected delivery period, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue. However, investigation timelines may vary depending on the courier service.
10. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging
- A brief description of the damage
We will review the claim and determine an appropriate resolution, which may include replacement, exchange, or refund.
11. Delivery Completion
An order will be considered successfully delivered when it is delivered to the address provided during checkout or accepted by an individual at that address.
Once delivery has been confirmed by the shipping carrier, responsibility for the package transfers to the customer.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
EZPK
Email: Globalconnect@ezpk.org
UK Customer Care:
+44 7868 197520
Bangladesh WhatsApp Support:
+880 1346-063277
We appreciate your trust in EZPK and look forward to serving you.
